Inside Our Jewelry Repair Process — What Really Happens Behind the Counter

When you drop off a piece of jewelry for repair, it can feel like you're handing over something priceless — because you are. Whether it’s a broken chain, a loose diamond, or a treasured family heirloom, there’s always a bit of anxiety in the unknown.

At Doland Jewelers, we believe you deserve to know exactly what happens behind the counter.

Here’s a peek inside our professional jewelry repair process — and why thousands of customers across Dubuque and Davenport trust us to take care of their most important pieces.

🔍 Step 1: In-Store Evaluation with a Jewelry Expert

When you bring in a piece for repair, we begin with a detailed inspection right at the counter. One of our trained associates will:

• Listen to your concerns and ask questions
• Visually inspect the item for damage or wear
• Use tools like a loupe or microscope to identify issues
• Explain the recommended repair — in plain language
• Provide an estimate and turnaround time

💡Bonus: We’ll clean your jewelry and check the other stones for security while you’re here — even if you didn’t buy it from us.

🛠️ Step 2: Work Is Performed In-House by Our Professional Jewelers

Here’s where Doland really shines.

Unlike many stores that ship jewelry out to third-party facilities, we do most repairs right here, on-site. That means your jewelry stays in trusted hands and never leaves our care.

Our expert bench jewelers handle:

• Ring resizing
• Re-tipping or rebuilding prongs
• Diamond or gemstone tightening
• Chain soldering or clasp repair
• Watch battery replacements
• Polishing and refinishing
• Rhodium plating for white gold
• Resetting heirloom stones or creating custom designs

You’re welcome to ask questions about the process at any time — we love talking shop and making sure you feel confident and comfortable.

🧪 Step 3: Quality Control Before Pickup

Once your repair is complete, your jewelry doesn’t just go straight into a bag.

Each item goes through a final quality check, where we:

• Re-inspect the stones and settings
• Test clasps, chains, or hinge work
• Clean and polish the piece to a like-new shine
• Package it securely for pickup

Only after passing this inspection do we notify you that your piece is ready.

❤️ It’s Not Just Jewelry — It’s Personal

We know that what we’re working on isn’t just metal and gemstones — it’s sentimental, valuable, and often irreplaceable.

That’s why customers tell us again and again:

“I wouldn’t trust anyone else with my ring.”
“You made my grandmother’s necklace look brand new.”
“I was nervous to leave it anywhere else — I’m so glad I came here.”

🛍️ Bring in Your Jewelry — No Matter Where You Bought It

Whether your piece came from us or somewhere else, we’re happy to take care of it.
You don’t need a receipt. You don’t need a warranty. You just need a jeweler you can trust.

🔧 Need a Repair? Let’s Take Care of It.

Visit Doland Jewelers in Dubuque or Davenport, or schedule a repair consultation online.
We’ll inspect your jewelry, explain the repair clearly, and treat your piece like it’s our own.

Because behind our counter? There’s a whole lot of skill, heart, and care.